FREQUENTLY ASKED QUESTIONS

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Since 2012, we have been curating and collecting the most exquisite dessert recipes and ingredients from around the world, so you can create them yourself at home.

Started by self-taught patisserie chef Samina Courtin, who trained with world-renowned French chef, Raymond Blanc at Le Manoir aux Quat’ Saisons, Mon Dessert was founded upon her passion and meticulous skill for baking.

After gaining a deep understanding of the intricacy involved in making patisserie desserts, Samina realised there was an opportunity to teach the everyday person how to make these complex treats easily at home. And so, the Mon Dessert kit was born. That’s why we’re always seeking to challenge and help you develop your dessert making skills, one recipe at a time.

Today our products are sold in Ocado and Co-op, and we’re fortunate enough to work with some of the UK’s best suppliers to provide you with ethically sourced, fair trade ingredients.

We’re also on a mission to be as sustainable as possible whilst delivering you perfection. As well as giving 1% of our revenue towards the planet and our future, everything in our kits is recycled, recyclable or reusable. As a new company, we know we still have a way to go, so If you have any ideas or suggestions please do get in touch via info@mondessert.co.uk. We’d love to hear them.

Each kit is hand packed with all the pre-weighed nonperishable ingredients that you will need to make your dessert. We ensure to go above and beyond when acquiring our ingredients, as they are always responsibly sourced and from natural, palm oil free, Fairtrade or local suppliers. As well as all the nonperishable ingredients, you will receive recipe access through a QR code which leads to a step-by-step, online method and tutorial, so you will be able to produce the desserts you love, time and time again. 

Each of our kits come with optional, recommended equipment which you can add on to help assist you with your bakes. You may already have some of the equipment at home, however, if you're missing anything, we offer a wide range of re-usable, high quality tools and moulds which you can buy on our website here.

Each kit is handmade and packaged with love. We take great pride over our products and packaging, and we're always looking to source ingredients and materials as responsibly as we can. That's why everything in our kits is recycled, recyclable or reusable, and the ingredients are Fairtrade or locally sourced and palm oil free. 

Suitable for any sweet tooth, creative or foodie in your life, we offer a selection of gifts from monthly subscriptions to gift cards and also luxury tins. Not only are the kits a great activity for families or friends to do together, they also make a unique present for hen do's and corporate parties. The possibilities are simply endless. You can click the link here to shop. 

Our dessert kits are designed to challenge and help you develop your pastry chef skills, one recipe at a time. Some of our recipes are more difficult than others, however, this is outlined on the product pages through our 'level of difficulty' icons.

The three levels are:

Effortless yet impressive

Moderate and manageable

Advanced yet achievable

The kits aim to remove all the main pain points of creating a beautiful and technical dessert. The sourcing and measuring of ingredients is taken care of, so all you have to do is follow our step-by-step recipe to get the right techniques. We also have video tutorials on our recipe guides, YouTube channel to help give you that extra visual aid.

Ultimately, we love encouraging you to try different desserts which you may never thought were possible to make yourself at home, helping you to stretch your ability and build your confidence in the kitchen.

Our aim is to see your skills as a patisserie chef grow, which means some of our more technical and challenging desserts are more time consuming than others, but don't let this put you off. 

The time you will need is communicated on each product and recipe, however, everyone can work according to their own pace. Please note that the prep time for the dessert is often shorter than the rest and/or bake time. This means you can use this time to do other things, like setting a beautiful table, making a cup of tea or getting on with your work.

There is no age limit or necessary level of experience required to make our kits, as they are designed with all levels of ability in mind. Some may want to try recipes with children and others may want to open a kit simply for their own 'me' time. The choice on how you use the kit is yours completely.

Each kit also has a typical shelf life of 3-6 months, meaning you can find the perfect moment to create your dessert which fits in with your busy schedule. 

Absolutely. We have many dessert kits for you to try without the need to subscribe. 

These kits are all priced individually on our website. Click here to view our current offering.

Sometimes, one or two of our dessert kits sell out due to being particularly popular. We understand that this is frustrating and do our best to keep up with regular demand. We advise joining our mailing list and keeping an eye out on our website for further information on items which are back in stock, as well as updates on new product drops.

The best way to get hold of us is via the chat function at the bottom right hand side of the page. Even if we are busy creating delicious desserts, we will endeavour to get back to you on the same working day. We have a sporadic service on Saturdays and we try to have a little downtime on Sundays, we hope you understand!

You can also reach out to us on email via info@mondessert.co.uk where we will aim to get back to you within 48 working hours. 

For commercial enquiries, please contact commercial@mondessert.co.uk

For marketing enquiries, please contact marketing@mondessert.co.uk

For press enquiries, please contact press@mondessert.co.uk

Dessert kit questions

Our kits have a typical best before date of 3-6 months, as they only contain non-perishable ingredients. This allows you to stock up your cupboard with as many as you like, making them perfect to whip out for special occasions, on rainy days or just for your own indulgence. 

All of our kits clearly state the allergens contained within them on the recipes. We also state when trace allergens may be present from manufacturing processes which are outside of our control. 

Some of our kits contain optional decorations such as food colouring, but we aim to be as natural as possible where we can. All of our chocolate is plant based and contains no soy.

We understand the importance of catering to a vegan diet, for both personal and planetary reasons. That's why most of our recipes are vegan friendly, with the option to tailor them to dairy if preferred.

There's nothing worse than missing out, especially on beautifully baked desserts. That's why we have a wide array of Gluten Free desserts. Visit our Gluten Free desserts to see our current offering.

As well as offering Gluten Free kits and Vegan adaptations to our recipes, we also offer healthier, low sugar alternatives. To view our current low sugar dessert kits click here. 

We at Mon Dessert preach the value of mindful indulgence, as we recognise the importance of treating ourselves in a healthy way. We design and create our kits knowing exactly what goes into them, so that you can enjoy and savour them mindfully.  

Shipping questions

We ship our products through Royal Mail and offer free shipping on all orders over £25.

Items will typically arrive in 2-4 working days. You can guarantee delivery through next day shipping which is £7.95 or through guaranteed Saturday delivery which is £12.95.

You will receive your kit between the 14th - 20th every month.

Unfortunately, we do not currently offer shipping outside of UK mainland. However, this is something we will be looking to change in the future. 

We work closely with our delivery partner to make sure that every order gets to you safely and in a timely manner. In the unlikely case that your order does not arrive, please let us know by reaching out to our friendly customer service team via info@mondessert.co.uk. 

The best way to ensure that goods do arrive on time is to purchase our guaranteed next day or Saturday services.

If your dessert kit or order is missing anything, please reach out to our friendly customer service team via info@mondessert.co.uk and we will get this sorted for you as soon as possible. 

Refunds, returns and cancellation questions

If your item arrives damaged or faulty, we will offer you a full refund and the opportunity to return your product through a pre-paid returns label. Contact info@mondessert.co.uk to receive a returns label.

In some instances, we can also offer exchanges if you change your mind, however, we only accept these if the product has not been used. Please note, we do not cover return shipping costs for exchanges.

To view our returns policy in full visit. 

Payment questions

We accept all the major credit cards, as well as Apple Pay, Google Pay, Shopify Pay, PayPal and Klarna. 

Still need help? You can contact our customer service team via info@mondessert.co.uk or call us on 02030 921 558.