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FAQ


FAQ PRODUCTS

What do I get in a subscription?

Every month you receive a kit for an exciting new dessert to have a go and create. 

Are these Vegan?

We aim to give you vegan/gluten free adaptations to every recipe (as much as we can).  We source from responsible suppliers.  
 

Delivery & charging schedules

You will receive your kit between 14th-20th (or next working day after) of every month. Your ongoing monthly charge date will be the 12th of every month.

*If you are a new customer and made your order after the 12th you will receive your first kit between 14th- 20th of the following month.  Your subsequent charge will always be adjusted to come out on the 12th of every month. 

Is it possible to cancel a subscription if I do not like it? 

Yes, you can cancel as per our terms and conditions, but hopefully you will not want to!  Please email us on info@mondessert.co.uk to cancel.  

 

What do I get in a subscription?

in a subscription, you receive every month one kit to make a dessert with the all dry ingredients preweighed and a booklet with our easy recipes! You will also get essential pieces of kitchenware along the way- so this subscription is a great way to build up your kitchen tool kit at low cost.
We sometimes add a special gift in your box to say an extra thank you :)

Can I buy the subscription as a gift?

Please buy the subscription as normal and add your recipients name and address.  Then email info@mondessert.co.uk and we can stop the subscription after 3 months.  

Allergen information?

All our macaron kits contain NUTS but are gluten free however some traces may exist from manufacturing processes that are beyond our control.  Some kits contain optional decorations with food colouring but we aim to be as natural as possible where we can.  All of our chocolate contain DAIRY.  However, our vegan kits will contain specialist vegan chocolate which is 100% plant-based.

Is this good for a rainy day activity to have stockpiled at home?

Yes definitely! A lovely bonding activity for mother/father & daughter/son or for best friends. Fantastic for hen parties and they are really original birthday presents for the foodies in your life.

Are these dessert difficult to make?

Some of our recipes such as macarons can be, this is why they are so expensive in the shops. These kits aim to take away the pain points. The sourcing & measuring of ingredients are all taken care of, so all you have to do is follow the step by step recipe booklet to get the right techniques. There are video tutorials guiding you through too which can be found on our video guide page.

So how do you get that perfect round circle for macarons?

You can use a template that we have on our website or you can purchase a macaron mould that is made out of silicone which is something that you can reuse many times. This guides you to get the perfect round shape. Also available to be purchased separately are stainless steel nozzles and silicone piping bags again for precision piping.  Our larger macaron kits contain the mat and the bag.

Is this going to be time-consuming?

Sure, you can go and buy ready-made desserts from the shops but isn't it so much more fun to make your own? Each kit states he time you will need.  The min BBE is 3 months, so you find a moment that suits your schedule.

How are our kits made?

Every kit is handmade and made with love in our establishment with ingredients sourced as responsibly as we can.  We did try to be as organic as we can without hiking up our prices too much.  We also offer advice on how you can adapt some of our recipes to be vegan or gluten free.

Allergen information?

All our macaron kits contain NUTS but are gluten free however some traces may exist from manufacturing processes that are beyond our control.  Some kits contain optional decorations with food colouring but we aim to be as natural as possible where we can.  All of our chocolate contain DAIRY.  However, our vegan kits will contain specialist vegan chocolate which is 100% plant-based.  All allergens are stated on the packs.

 

 

What are our Masterclasses?

They are experiencial classes designed to get you making desserts like a pro.  At the end of the class you get to come back home with your creations in a beautiful gift box.
Location: Borough Market, every second thursday of the month
Duration: 2hours (5 pm to 7 pm)

Can I order a masterclass as a gift?

 Yes, it's possible we send you the gift ticket, put this information when you order.

 

 

What is your delivery policy?

We use royal mail 1-2 days delivery.

What is your returns policy?

We can send you a return label and offer full refunds, we only accept returns when the product is not used.

Is Mon Dessert available outside the UK?

Yes, Mon dessert sends orders outside the UK, everywhere in the world.  Shipping costs vary.

Can I shop with Mon Dessert even if I don’t subscribe?

You can shop without subscribing in our kits or kitchenware sections.